Privacy Policy
Effective Date: Jul 1st, 2025
Our Commitment to Your Privacy
At Acumamas, your privacy is important to us. Whether you are a current or future patient, or simply browsing our website, we are committed to collecting, using, and safeguarding your personal information responsibly. This policy explains how we collect and manage your data, and how you can access or correct it. We follow the privacy guidelines set by the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
Collection of Personal Information
We collect personal information directly from you when you book an appointment, complete an intake form, sign up for our newsletter, contact us through our website, or receive care from one of our practitioners. This may include your name, contact information, birthdate, health history, and insurance details. We also collect limited technical information when you use our website, such as your IP address, browser type, and device information. This helps us understand how visitors use our site and improve functionality and content.
We collect only the information necessary to fulfill specific purposes related to your care or your interaction with our site. When you provide us with personal information, you consent to its collection and use for those purposes. You may withdraw your consent at any time, subject to legal or contractual obligations.
Use of Personal Information
For clients and patients, we use your information to schedule and deliver treatments, maintain clinical records, process insurance claims, and communicate with you about your care. If you choose to receive email updates or sign up for our newsletter, we will also use your contact information to share relevant content, event details, and health-related offerings. You can unsubscribe from these communications at any time.
Website visitors who do not become patients are not required to provide any personal data. However, if you contact us or sign up for marketing, the information you submit will be stored securely and used only for the purpose you intended.
Storage and Security of Information
We take every reasonable precaution to safeguard your personal data. Your information is stored using secure platforms for booking, charting, and billing. These platforms uses industry-standard security, including encryption, password-protected access, audit trails, and user permissions. Access to your data is limited to staff and practitioners who are involved in your care or administrative support. We also use secure administrative practices within the clinic to protect physical records and clinic devices. Regular audits and training are conducted to ensure our privacy obligations are understood and upheld by our team.
Disclosure of Personal Information
We do not sell or trade your personal information. Your data may be shared with insurance providers for claims processing, with JaneApp for booking and communication, or with email marketing services if you opt in to newsletters. We may also disclose information if required by law, such as for regulatory reporting or legal investigations. When we work with third-party service providers, we ensure that they are contractually obligated to handle your information in a manner consistent with this policy and Canadian privacy laws.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance user experience and analyze site traffic. Cookies collect anonymous data about how visitors navigate our site. This information helps us understand which content is most useful and allows us to improve the layout and accessibility of our site. You may disable cookies through your browser settings if you prefer not to share this information.
Access, Correction, and Withdrawal of Consent
You have the right to access your personal information, request corrections, and withdraw your consent to non-essential uses of your data at any time. If you wish to review your information or update your records, please contact us directly. We will respond to access requests within 30 business days, in accordance with BC’s privacy legislation. In some cases, we may be required to retain certain information for legal, billing, or regulatory reasons. You may also request that we delete your data when no longer needed, provided it does not conflict with these obligations.
Retention and Disposal of Information
We retain clinical records in compliance with provincial regulations, typically for a minimum of 10 years following the last date of service. After the required retention period, all personal information is securely destroyed using methods appropriate to the format—whether physical or electronic.
Contact for Privacy Matters
We take full responsibility for the personal information under our control. Our Privacy Officer oversees compliance with this policy and privacy legislation. If you have a question, concern, or complaint related to your privacy or how your information has been handled, we encourage you to reach out to us at privacy@acumamas.com
Updates to this Policy
We may revise this Privacy Policy from time to time to reflect changes in law, technology, or our clinic practices. When we do, the updated policy will be posted on our website with a revised “Effective Date.” By continuing to interact with our website or receive our services, you accept the current version of this policy.